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Delivery Information

Normal warehouse opening hours

 8:00am to 5pm Monday to Thursday

8am to midday Friday.

No shipping outside these hours

Standard delivery is usually 3 working days from date of order, but there maybe some exceptions to this, please read the following, deviations are detailed in the statement below.

 

Deliveries to 3rd parties

If you’re not always at home on week days to take delivery of your TV stand not to worry we can always deliver to your neighbour, friend or even your work place, all we need is someone there to be able to sign for acceptance of the delivery. At the point of ordering fill out the details online   or call us on 0800 876 0969/ email via the website (iwilliams@sparta.co.uk)

Delivery timescales.

With our normal stock delivery, we always try to get goods out same working day as the order is received, the warehouse advise you by email of the tracking reference via the website (email).

Home Deliveries :  Most deliveries can be made within a few days, but larger items and some manufacturers dictate this can be up to 10 working days. Please note, we have to use the manufacturers carrier in all cases, their delivery services all differ, because of this I cannot guarantee earlier delivery.

Office Hours: Mon to Thursday 09:00-17:00  Friday 09:00 to 12:00 Closed Saturday and Sunday

We are here to help in any way we can

Charges

Because our customers mean so much to us our DELIVERY is FREE as standard to the UK mainland, unfortunately there are some areas where we can't offer this, in the case that you do live in one of these areas: Isle of Man, Isle of Wight, Highlands and Scottish Islands, and Northern Ireland,  please inform us as there will be a levy  charge for these areas.   Also and this does make us a bit sad: next day delivery is also not available to these areas.

Unfortunately, we do get charged extra to deliver to the Channel Islands, if you do like an item and want to buy it from us, it’s no problem just give us a call on 0800 876 0969 and we will provide you with a delivery price.

We sadly do not normally ship to Southern Ireland. Or outside of the UK , however we are happy to quote you a price for this, but please note we could not cover any costs of returns for reasons other than damage.

Saturday delivery and specified day deliveries


Unfortunately we cannot offer a Saturday delivery unless we quote you specifically for this, its normally £25 extra.  Specific day deliveries are not assured

Please note: For some of our larger products, please be aware that if the carrier arranges a delivery time slot with the customer and the customer is not in at the point of delivery as arranged then the cost of re-delivering will be charged to the customer.

Our Free delivery policy is strictly 1 attempt. The cost of re-delivery is £45.00. 


Some of our deliveries will be made on a palletized service which means that your item will be delivered on a pallet. Please note that unless requested at the point of delivery, the driver will not remove the pallet and leave it with you. So unless you want the pallet, please ask the driver to remove your item from the pallet and to take the pallet away at the point of them delivering it to your home.


Due to the size and value of the products that we sell it is important that you check your package has been delivered undamaged before signing for the delivery, it’s easy just open the box in front of the driver and check inside for any damage. He will wait.

If you find there is some damage, you can either refuse the delivery from the driver or just sign the driver’s paperwork as DAMAGED and then it won't cause any delays in getting a replacement out to you!

Normally we send a replacement out within 48 hours of being notified, but as Standland is a drop-ship company some of our suppliers operate slightly different returns systems, each case maybe different!

Please always just give us a call and we advise what to do next


In the interest of safety of your lovely product our deliveries will require a signature as proof of receipt, we use various carriers, please ensure you have signed for the goods, this is very important.

PLEASE NOTE: With our 2 man delivery service - if packaging is removed by the courier while in the customer’s home and the customer signs the couriers paperwork to confirm that the item has arrived to them in an undamaged condition unfortunately we then cannot accept any damage claims from the customer. 

Additonal Lead Times: Unfortunately some areas are harder to get to and these will incur a 24 hour delay on next day products. Please see below a list of post codes that incur the delay;

AB

30-35

41-54

 

52

ABERDEEN

AB

36-38

55-56

 

83

NORTHERN HIGHLANDS

EI (ZZ75)

 

ALL

 

75

EIRE (REPUBLIC OF IRELAND)

FK

17-21

 

 

83

NORTHERN HIGHLANDS

G

83

 

 

50

GLASGOW

GY

9

 

 

72

GUERNSEY

HS

1-8

 

 

83

NORTHERN HIGHLANDS

HS

9

 

 

85

OBAN

IM

 

ALL

 

73

ISLE OF MAN

IV

 

ALL

 

83

NORTHERN HIGHLANDS

KA

27

 

 

86

ARRAN

KA

28

 

 

85

OBAN

KW

0-14

 

 

83

NORTHERN HIGHLANDS

KW

15-99

 

 

82

ORKNEY SHETLAND

PA

20-99

 

 

85

OBAN

PH

15-32

34-48

 

83

NORTHERN HIGHLANDS

PH

33

49-99

 

85

OBAN

TR

21-25

 

 

37

CORNWALL

ZE

 

ALL

 

82

ORKNEY SHETLAND



On the UKCF & Ultimate range, additional delivery costs will be incurred as
below:

Mainland Scotland : £20 inc VAT
Scotish Highlandsa: £35 inc VAT
Isle of Wight : £60 inc vat

Scottish off shore : Contact for a cost
Northern Ireland: Contact for a cost
Republic of Ireland: Contact for a cost

Office Hours: Mon to Thursday 09:00-17:00  Friday 09:00 to 12:00 Closed Saturday and Sunday