Parcel Returns Charges
If you wish to select us to arrange the collection of the return or cancellations on your behalf, the following charges will be deducted from the refund. (You may choose to send goods back by your own carrier/ transport, please read condition of returns section below.) In addition if you are unavailable for a pre-agreed collection arranged by us, a re-collection charge will be applicable. The delivery costs for cancellations and returns for mainland UK are as follows:
Restock Fee may apply to trade clients 12% applicable
Small Items - Boxes between 1-15kgs - £15 per box collection charge
Medium Items - Boxes between 15-50kgs - £40 per box collection charge
Large Items – 50kgs and above will be charged at £65
Please note, if there are multiple items relating to a return (e.g. 1 Table and 4 chairs) we will then need to provide you a specific quote as the there may be multiple parcels which will exceed the single parcel charge as stated above. For these instances, please contact us at [email protected] so we are able to provide you with a quote.
Please be aware that unwanted items must not have been used and must be received back in pristine condition so they can be resold. This means that you would be unable to return an item that you have assembled.
Refunds are issued within 30 days of receipt of goods and ONLY after we have inspected them for damage.
If any of your item(s) returned look like they’ve been used or damaged, the item will only sell at a reduced value, in which case you will charged for that loss.
We reserve the right to withhold all or part of your refund if items are returned damaged, so we encourage you to return your item in its original packaging. Please ensure the item is really well wrapped with sturdy and impact absorbing material.
FAULTY OR DAMAGED ITEMS
Any products that you have received with a defect or are received in error from Troy Innovations Ltd (incorporating Standland), we will be happy to replace or exchange. Please inform us of any damage within 7 days from date of delivery by email to [email protected] ensuring that you quote your name, address and order reference number.
All returned goods must be in a full un-used condition.(Excluding the notified fault(s))
All refunds will be processed within 30 working days of return.
Your statutory rights are not affected.
B-Graded, Lower graded or Non standard products are generally not covered by the standard terms & conditions for refunds and returns and are sold as not returnable items
Standland.co.uk is owned by the company,
Troy Innovations Ltd, Vulcan Works, Accrington Road, Burnley. BB11 5QD
Note Value Stores Group is also part of the same company.